COVID-19 Information
The health of our patients, our community, and our staff is our primary concern. We ask for your understanding as we implement changes in how we do business to assure everyone’s safety.
Health screening
Frame Selection
The health of our patients, our community, and our staff is our primary concern. We ask for your understanding as we implement changes in how we do business to assure everyone’s safety.
Health screening
- Prior to your appointment, our staff will ask you screening questions. Similarly all staff will need to answer the same questions before starting work daily.
- We will take a non-contact temperature of everyone as they enter (including a parent or caregiver assisting a patient).
- Those who are flagged by screening will be asked to reschedule.
- Appointment times will be scheduled 1 hour apart. We ask that patients not bring anyone with them into the office. Exceptions are for minors (patients under the age of 18) or other patients that may need assistance. In each of these exceptions, only one other individual will be permitted. We request other family members stay in the car and not enter our office.
- Please check into your appointment from your vehicle by calling 650-968-3937. A staff member will again ask health screening questions, and then will call or text you when it is time for your appointment. A staff member will greet you at the door to take your temperature and give you hand sanitizer.
- If you have walked or biked to our office, please stand at least 6 feet from our office and call us. You will need to remain outside until it’s time for your appointment (a staff member will call or text you). We recommend bringing a bike lock, since we will not allow bicycles in the office.
- Multiple patients in the office will be avoided if possible. In the rare times that there are multiple patients in the office, we ask that you stay at least 6 feet away from others.
- Staff will wear additional protective gear including masks and lab coats, and face shields and gloves if in close proximity to patients. Staff working close to patients will be using an N95 mask.
- Our front desk and optical desk have been fitted with Plexiglas barriers to protect both patients and staff.
- All patients and visitors will be asked and required to wear a mask to their appointment for the entire time they are in the office. Surgical masks are available in the office if you don’t have a mask. We request that you discard any gloves that you may be wearing before entering the office.
- If you are unable to physically wear a mask, we will be unable to see you in our office until these restrictions are no longer necessary. OSHA requires us to protect staff with pre-existing conditions that increase their susceptibility to the COVID-19 virus.
- A high efficiency (HEPA) filtration and uv air cleaner is situated at both the optical desk and in the exam room.
- All examination, lab equipment, and surfaces will be sanitized with CDC approved disinfectants immediately after each patient encounter.
- Door handles will be sanitized in between each user.
- Frames that are tried on will be sanitized before being displayed again.
- Please limit the number of personal items that you bring with you; no food or drink containers please.
Frame Selection
- During frame selection, you will be required to keep your mask on.
- The optician will bring you several frames to try on; you will not be able to take frames off the board on your own, to both maintain social distancing and to keep track of frames that need to be sanitized.
- Dispensing of glasses, as well as frame adjustments for previously dispensed frames, will be by appointment only.
- We will have curbside/parking lot pickups available, also by appointment. We can also have contact lenses mailed directly to you.
